Last updated: 22nd March 2026
WhereWeGoing Ltd — Company No. NI737160
19 Glendarragh, Belfast, BT4 2WB
These Booking Terms & Conditions apply to all bookings made with WhereWeGoing Ltd (“we”, “us”, “our”), a company registered in Northern Ireland (Company No. NI737160) of 19 Glendarragh, Belfast, BT4 2WB.
When making a booking, the first named person (“Lead Name”) confirms that they:
These Booking Terms should be read alongside our Website Terms of Service and Privacy Policy, available at:
If there is any inconsistency, these Booking Terms will apply in relation to your booking.
WhereWeGoing Ltd acts as a Retail Travel Agent. This means we arrange travel services on your behalf with third-party providers such as tour operators, airlines, cruise lines and hotels (“the Principal”).
Your contract for travel services is with the relevant Principal, not with WhereWeGoing Ltd.
We will always use reasonable care and skill when arranging your booking and assisting you. However, responsibility for the delivery of your travel arrangements rests with the Principal.
All travel arrangements shown on our website, in marketing materials, or provided in quotations are an invitation for you to make an offer to book with the relevant supplier(s). A booking is only confirmed when we issue written confirmation on the supplier’s behalf. In rare cases, a supplier may decline a booking request (for example due to availability or eligibility rules).
Under certain circumstances, the travel services you book may become part of a linked travel arrangement. The circumstances in which this may be the case are when you book additional travel services:
In these cases, we have protection in place (as required by the Package Travel and Linked Travel Arrangements Regulations 2018) to refund your payments to us for services not performed because of our insolvency. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.
If you book additional travel services for your trip or holiday via links we provide, you will NOT benefit from rights applying to packages under the Package Travel Regulations. We will not be responsible for the proper performance of those additional travel services. In case of problems please contact the relevant service provider.
If, after selecting and paying for one travel service, you book additional travel services for your trip or holiday via our company, you will NOT benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018. We will not be responsible for the proper performance of the individual travel services. In case of problems please contact the relevant service provider.
If, after selecting and paying for one travel service, you book additional travel services for your trip or holiday via our company, you will NOT benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018. We will not be responsible for the proper performance of the individual travel services. In case of problems please contact the relevant service provider.
Where we sell you a Tour Operator’s package, we may also (at your request) arrange additional travel services from other suppliers. Any such additional sale does not, by itself, create a new package or make us the organiser under the Package Travel and Linked Travel Arrangements Regulations 2018. The Tour Operator remains responsible as the organiser for their package.
If you buy an ATOL‑protected flight or flight‑inclusive holiday, you will receive an ATOL Certificate. This lists what is financially protected, explains what this means for you, and who to contact if things go wrong.
All package holidays we sell come with protection for your money provided by the relevant package organiser. If you buy a single travel service (such as flight‑only or accommodation‑only), financial protection may not apply.
WhereWeGoing Ltd does not hold its own Air Travel Organisers’ Licence (ATOL).
If applicable, we may hold customer payments via a trust or bonding arrangement (such as Protected Trust Services) for insolvency protection. Where this applies, details will be provided to you in writing on your booking confirmation.
A deposit or full payment is required as set out by the Principal at the time of booking.
All payments made to us are passed to the Principal on your behalf.
The remaining balance must be paid by the due date shown on your confirmation. Failure to pay on time may result in cancellation and cancellation charges in line with the Principal’s terms.
In the unlikely event of an obvious pricing or administrative error, we reserve the right to correct this before your booking is confirmed.
If the balance remains outstanding 7 days after the due date, we reserve the right to charge a late payment administration fee of £30 per booking. If full payment is not received by the due date, the supplier may cancel your booking and apply cancellation charges in line with their terms.
Prices can change and occasional errors may occur. The price payable will be the price confirmed to you at the time of booking by the relevant supplier.
If we become aware of an obvious pricing error before a booking is confirmed, we will tell you as soon as reasonably possible and you will have the option to proceed at the correct price or not proceed.
Please check all booking details carefully when you receive your confirmation and again when tickets/vouchers are issued.
Names must match passports exactly. Some suppliers charge fees for corrections and, in some cases, changes may not be possible. We cannot be responsible for costs arising from incorrect information supplied at the time of booking.
If you wish to amend or cancel your booking, the Lead Name must notify us in writing.
Any changes or cancellations will be subject to the Principal’s terms and conditions, which may include cancellation charges up to 100% of the booking cost.
We charge a £30 per person administration fee to cover the cost of processing amendments or cancellations, in addition to any supplier charges.
Our £30 per person administration fee applies where we have carried out booking, amendment or cancellation work, regardless of any supplier refund.
If the Principal makes a significant change or cancels your arrangements, we will inform you as soon as reasonably possible.
Any alternative arrangements, refunds or compensation will be handled in accordance with the Principal’s terms and applicable regulations.
We will always assist you in communicating with the Principal and help you understand your options.
If you have any special requests (for example dietary requirements, accessible rooms, cots, adjoining rooms, or preferred room location), please tell us at the time of booking. We will pass requests on to the supplier, but requests cannot be guaranteed and we are not liable if a request is not fulfilled.
We strongly recommend that you take out comprehensive travel insurance at the time of booking.
Your policy should include cover for: cancellation, medical expenses, repatriation, and personal belongings.
Travel insurance is essential protection for unexpected events.
It is your responsibility to ensure you have valid travel documentation and comply with passport, visa and health requirements, with respect to the validity rules for your country of destination.
We recommend checking current advice via the UK Foreign, Commonwealth & Development Office (FCDO).
We cannot accept responsibility if travel is refused due to missing or incorrect documentation.
Occasionally events outside anyone’s control may affect travel arrangements. These may include:
In such situations, arrangements may need to be changed or cancelled by the Principal.
Where applicable, refunds or alternatives will be handled in line with the Principal’s terms and relevant regulations.
Any additional costs incurred as a result of disruption (such as meals, accommodation or transport) are normally your responsibility unless the airline/supplier agrees to cover them under their policies or applicable law. Whether you are entitled to a refund will depend on the supplier’s terms and any applicable regulations.
We are responsible for arranging your booking with reasonable care and skill.
However, as we act as a Retail Agent, we are not responsible for the performance of travel services provided by the Principal.
To the extent permitted by law, our liability (if any) will be limited to the commission we have earned on your booking.
Nothing in these terms limits liability for death or personal injury caused by negligence or for fraud.
If a card payment is reversed (for example via a chargeback) where the booking was correctly made or where cancellation fees apply under the supplier’s terms, you remain responsible for any outstanding amount. We may also recover any reasonable costs we incur in resolving the dispute.
We aim to provide a friendly and professional service. We reserve the right to decline or cease acting on a booking where behaviour towards our staff or suppliers is abusive or threatening.
Accommodation ratings, descriptions, and facility information are provided by the relevant supplier and are intended as a general guide. Standards and rating systems can vary between countries and between suppliers. We cannot guarantee the accuracy of any rating.
All services are subject to availability. If you need specific details about accommodation or any other travel service, please ask us before booking.
If you experience a problem while travelling, please report it immediately to the Principal or their local representative so it can be resolved quickly.
If the issue remains unresolved, you should follow the Principal’s formal complaints procedure.
We are always happy to assist you in communicating with them.
Please ensure you check all tickets, vouchers and travel documentation on receipt. You are responsible for ensuring you arrive in good time for check‑in at airports, ports, stations or other departure points.
For some flights it may be necessary to reconfirm departure times directly with the airline prior to travel. If you fail to reconfirm when required, you may be refused boarding and you may not receive a refund.
Where physical documents are required to be posted, we will usually send them via Royal Mail (or another courier service where appropriate). Once documents leave our offices, we are not responsible for loss or delay unless caused by our negligence.
If tickets or documents need to be reissued due to loss, incorrect details supplied by you, or changes requested, any reissue costs charged by suppliers may be payable by you.
We will process your personal information in accordance with our Privacy Policy.
By making a booking, you consent to us sharing necessary information with the relevant travel provider to arrange your travel services.
We only share information that is necessary to arrange and deliver the travel services you have booked.
In order to arrange and deliver your travel services, we and/or the supplier may need to share certain booking information with relevant third parties, including airlines, accommodation providers, transfer companies, insurance providers (where applicable), and public authorities (such as customs and immigration) where required by law.
This may include special category information you choose to provide (for example accessibility needs, dietary requirements, or religious considerations). By making a booking, you consent to this information being shared where necessary to provide your travel services.
Some suppliers or authorities may be located outside the UK/EEA, where data protection standards may differ. If we cannot lawfully share the information required to fulfil your booking, we may be unable to proceed with your booking request.
These Booking Terms are governed by the laws of Northern Ireland and subject to the jurisdiction of the Northern Ireland courts.